Cancellation Policy

Learn about our cancellation and refund policies

Cancellation Window

Cancel up to 24 hours before departure

Refund Processing

7-10 business days to original payment method

Instant Confirmation

Immediate confirmation of cancellation

Cancellation Charges

More than 24 hours before departure

Cancellation Charge: No charge

100% refund

12 to 24 hours before departure

Cancellation Charge: 10% of ticket price

90% refund

Less than 12 hours before departure

Cancellation Charge: 25% of ticket price

75% refund

After departure (no-show)

Cancellation Charge: 100% of ticket price

No refund

Important Terms

  • • Cancellation must be done through the GORO Bus website or mobile app
  • • Cancellation charges are deducted from the ticket price automatically
  • • Refunds are processed to the original payment method only
  • • No refunds will be given for tickets cancelled after departure time
  • • In case of bus cancellation by GORO, full refund will be provided
  • • Special fare tickets may have different cancellation policies

Refund Process

1

Request Cancellation

Log in to your account, go to My Bookings, and click Cancel on the desired ticket

2

Confirm Cancellation

Review the refund amount and confirm the cancellation request

3

Instant Confirmation

Receive an immediate confirmation with cancellation reference number

4

Refund Processing

Refund is processed within 7-10 business days to your original payment method

5

Check Status

Track your refund status in the Refund section of your account

Special Cases

Bus Cancelled by GORO

If GORO Bus cancels the service, you will receive a full refund regardless of the time of cancellation. You can also opt for an alternative bus on the same route at no extra charge.

Delayed Departure

If the bus is delayed by more than 2 hours from the scheduled departure, you can cancel for free and receive a full refund.

Medical Emergency

In case of medical emergency, full refund will be provided upon submission of valid medical certificate or doctor's letter.

Group Bookings

Group bookings (10 or more passengers) have different cancellation policies. Please contact our support team for details.